Shipping policy
Shipping Policy
Last updated: 27 August 2026
Thank you for shopping with Bigger Boat Merch. Please read our Shipping Policy before placing your order.
Order Processing
Most of our products are made to order. Once your order is placed, it will be sent to production before shipping.
Processing times may vary depending on product type, order volume, holidays, supplier availability, or other factors outside our control.
Shipping Times
Estimated delivery times are shown at checkout where available.
Shipping times are estimates only and are not guaranteed. Delivery may be affected by carrier delays, customs processing, incorrect shipping details, holidays, weather events, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Any customs duties, import taxes, or local fees charged by your country or delivery provider are the customer’s responsibility, unless stated otherwise at checkout.
Delivery Address
Please ensure your shipping address is complete and accurate before placing your order.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
biggerboatmerch@gmail.com
We cannot guarantee that address changes can be made after an order has been placed, especially once production or shipping has started.
Tracking
Where tracking is available, you will receive tracking information once your order has shipped.
Tracking updates may take time to appear after dispatch.
Lost, Delayed, or Missing Packages
If your package appears delayed or missing, please first check your tracking information and contact the shipping carrier where possible.
If you still need help, contact us with your order number and we will do our best to assist.
We are not responsible for delays caused by shipping carriers, customs, incorrect addresses, or events outside our reasonable control.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Please include:
- Your order number
- A clear photo showing the issue
- A brief description of the problem
Where appropriate, we may offer a free reprint or a refund.
You do not need to return the damaged or defective product.
Made-to-Order Products
Because our products are made to order, we cannot accept cancellations, returns, or exchanges once production has started, except where an item arrives damaged, defective, or incorrect.
Minor print placement variations of up to 0.5 inches are considered normal and will not be treated as defects.
Contact Us
For shipping questions, please contact us at:
biggerboatmerch@gmail.com