Refund policy
Returns & Refunds Policy
We want you to be happy with your order. Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or minor print placement variations.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or with a printing issue, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A clear photo showing the issue
- A brief description of the problem
Once reviewed, we will offer either a free reprint or a refund, where appropriate.
Print Placement Tolerance
Please note that print placement may vary slightly during production. A tolerance of up to 0.5 inches in print placement is considered normal and will not be treated as a defect.
Non-Returnable Items
We cannot offer refunds, replacements, or exchanges for:
- Buyer’s remorse or change of mind
- Ordering the wrong size, colour, or design
- Minor print placement differences within the 0.5 inch tolerance
- Issues reported more than 30 days after delivery
How to Contact Us
To request help with an order, please contact us at:
biggerboatmerch@gmail.com
Please include your order number and photos where relevant.